Create ticket
The option to create a ticket is available only if tickets from Recreatex have not been synced.
To create a ticket, click Create in the top-right corner of the Tickets page.
In the resulting pop-up, enter the details and click Create.
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For the parameter Barcode pattern, if Default pattern is used, tickets will be generated in the default barcode pattern of Enviso.
However, if you wish to have a custom barcode pattern to suit your requirements, it is possible to do so using the option Custom pattern. When creating a custom pattern, please refer to the section How a custom pattern works.
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Once a ticket is created, it will show as Active on the Tickets page.
It is possible to edit as well as archive an active ticket.
Important to know:
The tickets created in Enviso do not sync back to Recreatex.
The tickets created in Enviso can be used for sales on direct and indirect channels.
If VAT rate has been added for your locale by GANTNER then the VAT rate and the product category will show at the time of creating a ticket. It is possible to consult the applied VAT rate from the exported order file.