Order cancellation and refund
Note
Orders that are reserved or confirmed on the direct channel sales points can be cancelled.
If payment is not completed within 30 minutes of placing an order, it will be cancelled automatically and the ticket quantity will be added back to the pool of available tickets.
Partial order cancellation
If you wish to cancel selective tickets of one or multiple offers in the order, select Cancel tickets from the drop-down menu of the corresponding order line.
Note
The membership offers in an order cannot be cancelled partially.
Next, you will be navigated to the Tickets cancellation page.
 |
1. Select the offer for which you wish to cancel the tickets.
2. Select the tickets which are to be cancelled.
3. Once tickets are selected, you will be able to enter the ticket cancellation quantity.
4. Click on Calculate refund to know the amount that will be refunded after cancelling the tickets. Thereafter click Cancel tickets.
Click Confirm on the confirmation pop-up to cancel the tickets and receive a refund. On the confirmation pop-up, you can re-consult the number of tickets cancelled and the refund amount.
Full order cancellation
If you wish to cancel all the tickets or memberships of one or multiple offers in the order, select Cancel from the drop-down menu of the corresponding order line.
Bulk order cancellation
If you wish to cancel several orders at once, use the option to bulk cancel orders. This can be useful, for example, when you want to cancel all the orders for specific offers or duration.
Note
Bulk order cancellation is not applicable to the membership offers in an order.
Click Bulk cancel
On the resulting screen, enter the parameters to filter out the orders which you want to cancel and click Apply.
Next, you will see the list of orders that match the filtering parameters defined in the previous step.
You can click on an order to consult the order details.
Click Cancel orders at the bottom-right of the page to cancel all the orders at once.
Order refund
When an order that was paid using Enviso pay is cancelled (partially or completely), a refund will be generated automatically. The refund status will show on the order list view.
However, if the order was paid using methods other than Enviso Pay, the order will only be cancelled from Enviso Sales. The process of refund will need to be carried out separately.