Rebook order
You can rebook an order for a timeslot offer for another available visit date, timeslot and guide. Only confirmed orders placed from the direct channel sales points can be rebooked.
To rebook an order for a timeslot offer:
Go to Orders. Hover over the order line that you wish to rebook. From the more options menu, select Rebook order
Note
The option to rebook an order will be available only if the order contains at least one timeslot offer.
On the resulting screen, select the offer. Thereafter, select the new date and timeslot.
Click Rebook.
Important to know
Once rebooked, the visitor will receive an email for rebooking along with the new tickets. The tickets that were previously sent at the time of booking will automatically become invalid, and the visitor will have to use the rebooked tickets for the visit. You can configure the Rebook order email template from Enviso Admin.
The membership offers in an order cannot be rebooked.